Professional Water Damage Restoration in Chicago, IL

We maintain a 24/7 emergency response team that arrives at your Chicago property within 30 minutes of your call. Our rapid response vehicles stay fully stocked with extraction equipment, moisture meters, and drying tools so we can start working immediately. Time matters when dealing with water damage because the longer water sits, the more damage it causes to your structure and belongings. We dispatch the closest available team member to your location as soon as you contact us. Our fast response time helps minimize damage and reduces your overall recovery costs.

Most homeowners and commercial property insurance policies cover sudden and accidental water damage, such as burst pipes, appliance failures, or storm damage. We work directly with all major insurance carriers and can help you file your claim to streamline the process. Our team documents the damage thoroughly with photos and detailed reports that satisfy insurance requirements. We can also provide direct billing to your insurance company so you only pay your deductible. Keep in mind that gradual damage from ongoing leaks or lack of maintenance typically isn’t covered by insurance.

Water damage categories refer to the contamination level: Category 1 is clean water from supply lines, Category 2 is gray water from appliances or toilets (without feces), and Category 3 is black water containing sewage or serious contaminants. Water damage classes describe the evaporation rate and affected materials: Class 1 affects minimal porous materials, Class 2 affects an entire room with significant moisture, Class 3 means water came from overhead affecting walls and contents, and Class 4 requires specialty drying for materials like hardwood or concrete. We assess both the category and class during our initial inspection because they determine our equipment needs, safety protocols, and recovery timeline.

We evaluate every item to determine what can be saved and what needs replacement. Items made from non-porous materials like metal, glass, or hard plastic can usually be cleaned and restored. Porous items like upholstered furniture, mattresses, and carpets depend on the water category and exposure time. We use specialized cleaning methods, antimicrobial treatments, and controlled drying chambers to salvage as many belongings as possible. Our team documents everything for your insurance claim, including items we recommend replacing for health and safety reasons. We’ll always be honest about what can be saved and what poses ongoing risks like mold growth or contamination.

We start by removing standing water within the first 24-48 hours, which is the window before mold typically begins growing. Our industrial dehumidifiers and air movers create conditions that prevent mold spores from establishing themselves in your property. We monitor moisture levels in walls, floors, and ceilings using specialized meters to confirm everything reaches safe dryness levels. All affected surfaces receive antimicrobial treatment to kill existing spores and prevent new growth. If we discover existing mold during our inspection, we contain the area and follow strict remediation protocols to remove it safely before completing the restoration.